One Thread Shop offers a possibility for customers to return damaged (due to seller's negligence)/wrong/defective item(s) and be exchanged with the same item(s) or refunded.
As such, we highly recommend everyone to send an email to email@example.com so we could further assist you in executing the return of damaged/wrong/defective item(s).
In addition, please be mindful of the following conditions in order to facilitate proper returns process:
- Returns must be done within 30 days of receipt
- Item(s) to be returned must be unused, with tags still on, in the original brand packaging (if applicable)
- Item(s) must not fall under the list of non-refundable brands/items.
For Havaianas merchandise
Our Havaianas merchandise come with a Happiness Guarantee that ensures 100% satisfaction for all our loyal customers.
Every time you buy a pair of flip-flops from us within 30 days from purchase, you can return them, exchange them for a pair of new flip-flops (add the extra amount if exchanging for higher priced flip-flops), or get a refund no questions asked.
If you need to return damaged/wrong/defective item(s) to us, please send us an email at firstname.lastname@example.org to facilitate the return process.
Please take note: One Thread Shop will not be held liable for any cost incurred during the return process.
However, if the fault falls in our hands (ex. damaged goods through negligence, wrong/defective item(s) delivered, customers should not have to pay for return shipping.
A prepaid return shipping label is already included in the parcel sent to you. Should you be unable to find the prepaid shipping label, please send an email to email@example.com and we will send you a new one by email.
Your returned items, together with your return slip, are received and accepted within 3-5 working days after the drop-off at SingPost. This is why we recommend returning item(s) to the OneThread Ion Orchard store for an expedited process.
Aside from exchange of item, a refund can also be issued, if elected as indicated on the return slip. Your refund will then be credited to your Paypal/credit card account within 5 working days.
Please ensure that all your refund options and details are indicated clearly and correctly on the returns slip. You will receive a notification email once the refund is complete.